IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (SOFTWARE) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) AND TITLE WHEN APPLYING.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is working towards digitizing and automating DOF's remaining paper application processes to achieve greater efficiency for its business staff and customers. Therefore, FIT is seeking a developer with proven experience building solutions based on OpenText Intelligent Capture and Azure Document Intelligence for optical character recognition (OCR) and for intelligent document processing (IDP). The successful candidate will be capable of both hands-on development and solution architecture, working closely with business partners to streamline and modernize document ingestion, classification, data extraction, validation, and integration across enterprise workflows.

Reporting to FIT Operations Officer, the OCR/IDP Developer's responsibilities include, but are not limited to:

- Develop, configure, and maintain end to end OCR and IDP pipelines using OpenText Intelligent Capture, including document ingestion, classification models, extraction rules, validation logic, and workflow automation.
- Build and deploy Azure Document Intelligence models including custom, layout, and prebuilt models to support processing of structured, semi structured, and unstructured documents.
- Integrate OCR and IDP outputs with enterprise systems such as ERP, CRM, Property and Tax Management systems, content management, and workflow platforms via APIs, queues, or RPA including RPA tools
- Optimize recognition accuracy through model tuning, training datasets, field level improvements, and exception handling strategies.
- Implement monitoring, logging, and performance tuning for high volume document processing environments.
- Collaborate with business analysts to translate requirements into scalable technical solutions.
- Ensure compliance with security, privacy, and data handling standards.
- Troubleshoot production issues and lead root cause analysis for OCR/IDP failures.
- Develop reusable components, templates, and best practices to standardize document processing across the organization.
- Collaborate with infrastructure and cloud teams to ensure optimal deployment, scaling, and security of OCR/IDP solutions.
- Conduct proof of concepts and technology evaluations to assess new OCR/IDP capabilities, AI/ML enhancements, and automation opportunities.
- Document system configurations, workflows, and technical designs to support maintainability, knowledge transfer, and audit readiness.
- Support user acceptance testing and training, helping business teams adopt new document automation capabilities.
- Participate in continuous improvement initiatives, identifying opportunities to streamline processes, reducing manual intervention, and enhance data quality.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

COMPUTER SPECIALIST (SOFTWARE) - 13632

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- 5 years of hands-on development experience with OpenText Intelligent Capture (formerly Captiva), including configuration, scripting, workflow design, advanced extraction rules, machine learning classifiers, and custom modules. - Practical experience building and deploying solutions with Azure Document Intelligence. - Knowledge of enterprise content management systems (OpenText, SharePoint, Documentum). - Proficiency with C#, .NET, Python, or similar languages used for OCR integration and automation. - Experience with REST APIs, Azure Functions, Logic Apps, or similar integration technologies. - Understanding of machine learning concepts such as supervised learning, model evaluation, confidence scoring, and data labeling workflows - Familiarity with cloud architecture, especially Azure storage and security, for deploying scalable OCR/IDP solutions, including containerization and serverless architectures. - Experience working with structured, semi structured, and unstructured documents at scale. - Ability to translate complex technical concepts into clear business language. - Experience integrating OCR/IDP pipelines with COTS products (Vanguard, CRM, Tax systems, content management, workflow engines) using APIs, message queues, and event driven architectures. - Experience with additional OCR/IDP tools (ABBYY, Kofax, Tesseract, Google Document AI, AWS Textract) and background in workflow automation or RPA (UiPath, Power Automate) are nice to have. - Exposure to message based architectures (Service Bus, MQ). - Strong understanding of data governance and compliance frameworks.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.