The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Deputy Commissioner for Agency Shared Services, Strategy and Advisory Group will serve as the leader for a group of several OTI divisions whose primary function is to serve external customers, and all applicable citywide agencies. The divisions that will report into this role will include Information Privacy, Cyber Command and Data Analytics teams, as well as a small cohort of Agency Relationship Managers, who serve as primary contacts for agency CIOs and project manager for external queries and service delivery.

This team will be modeled after and will be a combination of 18F, US Digital Service, and CTO from Federal Government. The main goal of this team is to provide thought leadership to all citywide agencies; that includes strategic thinking, governance, setting policy, providing guidelines and best practices, advising on strategic roadmaps in their ownership areas, developing and delivering tools for Agencies to effectuate policies, laws, and regulations.

This role will oversee the team who will be called on to review agencies' technology plans, consult/give advice; review contracts/agreements; review agency needs and use cases; evaluate if the projects the agencies are looking to build will achieve the target goals, outcomes, and impact; assist in making build vs buy decisions; and facilitate agencies finding the right technology to satisfy their (validated) requirements. The team may also build resources to agencies for the life of a project to help supplement their teams with specialized expertise.

This role will be responsible for guiding a team that provides great customer service; develops and hits Service Level Agreements (SLAs) in response times; ensure the teams are driving towards Outcomes, not just Outputs; keeping the teams focused on: "what is the problem we're trying to solve" and well-defined SMART Success Criteria for any project or initiative they take on.

HOURS/SHIFT
Day - Due to the management duties of this position in a 24/7 operation, candidate may be required to be on call, work overtime and/or various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Please go to www.cityjobs.nyc.gov and search for Job ID #780842

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

#LI-DNI

Deputy Commissioner (OTI) - 95716

Minimum Qualifications

n/a

Preferred Skills

The successful candidate should possess the following skills and experience: - Deep proficiency in business operations and change management. - Demonstrated experience having reset strategic direction of an organization. - Data and analytics driven, and the ability to put systems and instrumentation into place. - Ability to oversee, manage and understand all facets of the many projects/initiatives each team is working on. - Ability to identify process improvement to ensure transparent, timely, and effective communication for all technical and non-technical audiences. - Creative, out-of-the-box thinking to lead NYC into a new era. - Demonstrated ability to coach staff to be a strong Customer Success Team to meet agency stakeholders where they are, and to provide exceptional assistance to City agencies. - Ability to develop marketing strategies with Agency CIOs and Commissioners. - Ability to ensure that stakeholders (internal & external to OTI) understand all services that OTI provides and how they can benefit Agencies. - Steeped in modern technology development, with the ability to keep a keen eye on developing technologies and their impact on NYC agency technology.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.